This paper investigates the impacts of automation technology on the employment rates of customer service representatives in the United States. While automation is recognized as a significant driver of economic growth, enhancing productivity and living standards, it simultaneously poses substantial challenges for the workforce. This duality raises public concerns regarding job displacement and the potential for increased unemployment in low-skilled positions. Utilizing R software for data analysis, the study draws on employment figures from the U.S. Bureau of Labor Statistics(https://www.bls.gov/oes/current/oes434051.htm) covering May 2011 to May 2022. The research focuses on the Business Support Service Industry, where customer service roles are prevalent, and analyzes percentage changes in employment figures to assess the risks associated with automation. Preliminary findings indicate a projected decline of 5% in customer service employment from 2022 to 2032. The paper underscores the critical need for upskilling and reskilling initiatives to prepare the workforce for the challenges posed by advancing automation technology and suggests that proactive measures are essential to mitigate the adverse effects on employment.